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Privacy Policy

Welcome to MYPELVICBRA.SHOP. Your trust is one of our most important assets. myPFM Health, Inc., d/b/a myPelvicBra (the “myPelvicBra”, "we", "our", or "us") respect the Personal Information (as defined below) you supply us. This Privacy Policy (the “Privacy Policy”) explains what information we collect, why we use it, who we share it with, and how we protect it. This Privacy Policy applies to the data collection and privacy practices of myPelvicBra when we collect Personal Information through your use of mypelvicbra.shop and any other myPelvicBra-owned domain and myPelvicBra mobile applications (collectively, the "Site"), as well as your interactions and communications with our customer service team, social media pages that we control, and email or text messages that we may send to you. Please note, this Privacy Policy applies to any Personal Information collected when you directly purchase from us through the Site.

 

Our Privacy Policy covers the following topics:

 

  • Site Terms of Service

  • Information We Collect

  • How We Use the Personal Information We Collect

  • Cookies and Similar Technologies

  • When You Choose to Not Provide Personal Information

  • How We Share Personal Information that We Collect

  • Privacy Rights

  • Your Marketing Choices

  • Links to Other Websites

  • How We Protect Personal Information

  • Children’s Privacy

  • Cross-Border Transfer of Data

  • Data Retention

  • Privacy Policy Modifications

  • Exercising Privacy Rights

  • How to Contact Us

 

Please review our privacy practices. As one of our customers or as a visitor to the Site, you understand and agree that we collect, use and disclose your information in accordance with this Privacy Policy. If you have any questions or comments about this Privacy Policy, please submit a request to hello@mypelvicbra.shop. 

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1. Site Terms of Service

By accessing or using the Site in any manner, you also agree to be bound by myPelvicBra’s Terms of Service. Please read the Terms of Service carefully. If you do not accept the Terms of Service, please do not use the Site.

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2. Information We Collect

We collect information, including Personal Information, to provide better services to all our customers and Site visitors. As used in this Privacy Policy, the term “Personal Information” means information that relates to an identified or reasonably identifiable natural person. “Personal Identifiers” may include your name, email address, phone number, contact address, username, social media handle and Internet Protocol (“IP”) address.

 

We collect Personal Information from you when you:

 

  • Register, subscribe, or create an account with myPelvicBra and share your first and last name, email address, password and shipping address(es);

  • Contact customer service or otherwise make use of our customer support tools, including, but not limited to, the content of voice, messaging, SMS, or chat, including through any help center pages we may have;

  • Connect, link, message, or "share" our Site via social networking sites;

  • Post comments in public areas of our Site, including the content of such comments;

  • Provide a product review, including the content of such review;

  • Sign up for notifications by including some of your Personal Identifiers;

  • Report a problem or question about our Site or products by providing some of your Personal Identifiers and contact information;

  • Purchase a product or sign up for an account on myPelvicBra.shop, and in so doing provide:

    • Billing information, such as billing name and address, shipping address, other contact address, and credit card number or debit card number;

    • Commercial information, including about your shopping preferences, products purchased, and the stores or website pages you have visited; and/or

    • Demographic information, such as your date of birth and gender.

  • Use our Site or open our emails, as we automatically collect Internet or other electronic network activity information about your device and your usage of our websites or emails through Cookies (as defined in Section 4 below), web beacons or similar technologies, like IP addresses or other identifiers; and

  • Voluntarily submit certain information to our Site, such as filling out a survey about your experience or entering a contest, sweepstakes, or promotion, in which case we collect the information, including Personal Identifiers, you have provided as part of that request.

 

Social Networking:

Certain social media features available on our Site may be hosted by third party sites. For example, some social networking services allow you to share products and services from our Site via your social networking profile. If you choose to make use of third-party social media services (such as Facebook, Instagram, or X, previously known as Twitter), we may receive Personal Information about you, such as your Personal Identifiers (e.g. your name and email address), that you have made available through those services. We encourage you to visit those third-party social networking services’ privacy policies and review your privacy settings directly on those services.

 

Information About Friends or Family:

In certain limited circumstances, we may collect information about people you know. For example, when you purchase a gift order for a friend or family member, we ask for the gift recipient’s email address in order to process the gift order. Our Site also may include a "Refer a Friend" feature that allows you to easily forward information about myPelvicBra to friends or family. If you elect to refer a friend or family member to our Site, we will ask for that person’s email address. We also may send that friend or family member a message on your behalf. We may store this information for the purpose of sending this message and to manage and improve our "Refer a Friend" program. You are responsible for notifying and, where necessary, obtaining the consent of your family member or friend before providing us with their information.

 

If you provide us or our service providers with any Personal Information relating to other individuals, you represent that you have the authority to do so and acknowledge that it will be used in accordance with this Privacy Policy. If you believe that your Personal Information has been provided to us improperly, or to otherwise exercise your rights relating to your Personal Information, please contact us by using the information set out in the “How to Contact Us” section below.

 

Other Sources:

We may also collect information about you, including Personal Information, from third-party sources. For example, we collect certain Personal Information about you from marketing research firms and data brokers to improve our future marketing efforts and make them more efficient. This information may include Personal Identifiers (such as your name), interests, and inferences (such as publicly-observed data like shopping behavior). We may combine this information with the personal information we collect from you. We will treat any combined information as personal information pursuant to this Privacy Policy.

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3. How We Use the Personal Information We Collect

We use your Personal Information in ways that are compatible with the purposes for which it was collected or authorized by you, including for the following purposes:

 

  • To present, operate or improve the Site, including analysis of Site activity;

  • To inform you about products or promotions available from myPelvicBra;

  • To fulfill your order;

  • To authorize access to our Site;

  • To validate your identity or verify communications from you;

  • To offer and administer programs;

  • To customize or tailor your experience of the Site;

  • To manage, store and enhance your data and preferences;

  • To communicate about, and administer your participation in, special programs, surveys, contests, online campaigns, online programs, sweepstakes, prize draws and other offers or promotions, and to deliver pertinent emails;

  • To send you confirmations, updates, security alerts, and support and administrative messages and otherwise facilitate fulfillment of your order;

  • For marketing purposes, including but not limited to, facilitating interest-based advertising, creating customer profiles, creating custom audiences to target online and mobile advertising, sending integrated marketing messages across channels and devices, personalizing email and SMS marketing that we send to you, sending you other promotional materials, and notifying you about special promotions, offers, events or opportunities that may be of interest to you or to the extent that you have provided prior consent;

  • To improve our customer service, conduct customer satisfaction, market research, and quality reviews;

  • To administer general recordkeeping;

  • To comply with all applicable legal requirements;

  • To manage our contractual relationship with you;

  • To investigate possible fraud or other violations of our Terms of Service or this Privacy Policy; and

  • For any other purpose that is disclosed to you at the point of collection of the Personal Information, for any purpose for which you provide your prior consent, or for any other lawful purpose.

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4. Cookies and Similar Technologies

 

Cookies. We collect information about your interaction with the Sites or our services, including the resources that you access, pages viewed, how much time you spent on a page, and how you reached our website. We also log the details of your visits to our website and information generated in the course of using our website, such as mouse movements, clicks, page visits, text entered, how long you spent on a page, and other details of your actions on our website.

 

To do so and to help personalize your online experience, we use “Cookies.” A “Cookie” is a text file placed on your hard disk by a web page server. A Cookie is uniquely assigned to you and can only be read by a web server in the domain that issued you the Cookie. This means Cookies cannot be used to run programs or deliver viruses to your computer.

 

One of a Cookie’s primary purposes is to save you time, by telling the web server that you have returned to a specific page. For example, say you personalize our Site to allow Cookies and then enter in your address. On a later visit, a Cookie helps us retrieve and auto-populate that address. 

 

Please find more details on our Cookies below:

 

We use Cookies that are session-based and persistent. Session Cookies exist only during one session. They disappear from your computer or device when you close your browser software or turn off your computer. Persistent Cookies remain on your computer or device after you close your browser or turn off your computer.

 

We use different types of Cookies on our Site to make your interaction with our Site easy and meaningful – strictly necessary Cookies, functionality Cookies, analytics Cookies, and advertising Cookies. 

 

  • Strictly Necessary Cookies. Some cookies are essential to the operation of our Site. They are used to facilitate our log-in process, authenticate users, and enable you to navigate the Site and to use its features. They are also used by our customer service team for product messaging and analytics. Without these Cookies, we may not be able to provide certain services or features, and the Site may not perform as smoothly for you as we would like. Because strictly necessary cookies are essential to operate our Site, if you choose to purchase a product on our Site, there is no option to opt out of these Cookies. 

 

  • Functionality Cookies. In some circumstances, we may use functionality Cookies. Functionality Cookies allow us to remember the choices you make while browsing on the Site, and to provide enhanced and more personalized content and features, such as customizing a certain webpage or application page, remembering if we have asked you to participate in a promotion, and for other services you request, like watching a video or commenting on a blog. To permit your connection to the Site, our servers receive and record information about your computer and browser, potentially including your IP address, browser type, and other software or hardware information. These features help us to improve your visit and assist in navigation of the Site. To manage your use of functionality Cookies on our Site, or to opt out of their use, follow the instructions in the subsection “How to Manage Cookies” below. Note that opting out may impact the functionality of the Site. 

 

  • Analytics Cookies. We and our service providers may use analytics cookies, which are sometimes called performance cookies, to collect information about your use of the Site and enable us to improve the way the Site works. Analytics cookies collect information about how you use the Site, for instance, which pages you go to most. The information allows us to see the overall patterns of usage, help us record any difficulties users may have while using the Site and show us if our advertising is effective. To manage the use of analytics Cookies on our Site, or to opt out of their use, follow the instructions in the subsection “How to Manage Cookies” below. Note that opting out may impact the functionality of the Site. 

 

  • Advertising Cookies. We may also use Cookies and similar tools to correlate your use of the Site to Personal Information obtained about you. For example, if you have asked us to provide you information about our upcoming campaigns, our services or any promotions, we may utilize our Cookie and/or clickstream data about your activities when you engage with us on the Site. By evaluating this information, we may more clearly target the information we provide you to the specific items we think you will find interesting, based on your prior online activities and preferences. We may also use third party advertising Cookies. We and our service providers and third parties may use advertising cookies to deliver ads that we believe are more relevant to you and your interests. To manage the use of advertising Cookies on our Site, or to opt out of their use, follow the instructions in the subsection “How to Manage Cookies” below. Note that opting out may impact the functionality of the Site.

 

How to Manage Cookies:

You may accept or decline Cookies. Although most web browsers automatically accept Cookies, you may be able to modify your browser setting to avoid this. For information on how to use the browser of your mobile device to amend Cookie settings, you may need to refer to your mobile device manual. Please be aware, however, that your decision to control Cookies may affect your experience of our Site. The main web browsers allow you to change your Cookie settings directly through their sites. These settings will typically be found in the ‘options’ or ‘preferences’ menu of your browser. If you choose to decline Cookies, you may be unable to access certain parts of our service or fully experience the Site’s interactive features.

 

“Do Not Track” SIGNALS. Some web browsers may be configured to send Do Not Track signals to websites, or users may use similar mechanisms, to indicate a user’s preference that certain web technologies not be used to track the user’s online activity. The Site does not accept or process such Do Not Track signals or similar mechanisms, except as required by applicable law.

 

Web Beacons. Pages of our services or our e-mails may contain small electronic files known as “Web Beacons” (also referred to as clear gifs, pixel tags and single-pixel gifs) that permit us, for example, to count users who have visited those pages or opened an e-mail. It also lets us track other related website statistics: such as recording the popularity of certain website content and verifying system and server integrity.

 

Clickstream Data. We also gather and analyze Clickstream Data. “Clickstream Data” consists of information collected by our computers when you request web pages from the Site. Clickstream Data may include the page served, time spent viewing the page, source of the request, type of browser making the request, the preceding page viewed and similar information. Clickstream Data permits us to analyze how visitors arrive at the Site, what type of content is popular, and what type of visitors in the aggregate are interested in particular kinds of content on the Site.

 

Session Information. We log the details of your visits to our website and information generated in the course of using our website, such as mouse movements, clicks, page visits, text entered, how long you spent on a page, and other details of your actions on our website.

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5. When You Choose to Not Provide Personal Information. 

Providing Personal Information is required to use certain elements of the Site. In some instances, if you fail to provide such Personal Information, you may not be able to access and use our Site or order our products.

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6. How We Share Personal Information that We Collect. 

myPelvicBra may disclose your Personal Information to commercial providers for a business purpose, including verifying your identity when making a payment. When we disclose Personal Information for these reasons, we enter a contract that describes the purpose and requires the recipient to both keep that personal information confidential and not use it for any purpose not set forth in the contract.

 

We disclose your Personal Information for a business purpose to the following categories of third parties:

 

  • Service Providers. We may share your information with service providers and other third parties we use to support our business, including without limitation those performing core services (such as billing, credit card processing, customer support services, customer relationship management, accounting, auditing, processing insurance claims, administering sweepstakes, surveys, advertising and marketing, analytics, email and mailing services, data storage, and security) related to the operation of our business or the Site, the processing and fulfillment of your orders, and making certain functionalities available to our customers;

 

  • Analytics Providers. We partner with analytics providers, who collect information via tracking technologies on our websites to assist us with measuring visits and traffic on our websites so we can measure and improve the performance of the sites.

 

  • Advertising Partners. We partner with third parties who assist us in serving advertising regarding our services to others who may be interested in the services. These third parties may use tracking technologies on our Site to collect or receive information from the Site and elsewhere on the Internet and use that information to provide measurement services and target ads. Third parties may allow other companies to access information about you so that they may market other products you may be interested in.

 

  • Social Media Providers. If you interact with us on social media platforms, the platform may be able to collect information about you and your interaction with us. If you interact with social media objects on our services (for example, by clicking on a Facebook “like” button), both the platform and your connections on the platform may be able to view that activity. To control this sharing of information, please review the privacy policy of the relevant social media platform.

 

  • Affiliates. We share information with other entities in our corporate family (affiliates of myPFM Health, Inc.), for purposes consistent with this Privacy Policy.

 

  • Corporate Events. We reserve the right to transfer information to facilitate a business transfer, such as to a buyer or other successor in the event of merger, acquisition, consolidation, divestiture, change in control, dissolution or other sale or transfer of some or all of myPelvicBra's assets, whether as a going concern or as part of bankruptcy, liquidation or similar proceeding, in which Personal Information held by myPelvicBra about its customers and users will be among the assets to be transferred, and any such successor may use your information for the same purposes set forth in the Privacy Policy;

 

  • Legal. We share information where reasonable or necessary to comply with applicable law and to respond to requests from law enforcement agencies or other government authorities or third-parties, as permitted by law and without your consent when it is reasonable or necessary to protect our customers, employees, or property; in emergency situations; or to enforce our rights under our Terms of Service and policies. We will also share Personal Information with companies, organizations or individuals outside of myPelvicBra if we have a good-faith belief that access, use, preservation or disclosure of the information is reasonably necessary to detect, prevent, or otherwise address fraud, security or technical issues, protect against harm to the rights, property, assets or safety of myPelvicBra, our customers or the public, content found on the Site, or to protect the Site from unauthorized use or misuse, as required or permitted by law;

 

  • Commercial Partners. We share information with strategic business partners who provide goods, services and offers that enhance your experience with our Site and our products;

 

  • Merger, sale, or other asset transfers. If we are involved in a merger, acquisition, financing due diligence, reorganization, bankruptcy, receivership, sale of company assets, or transition of service to another provider, your Personal Information may be shared with the other parties and advisors involved under an obligation of confidentiality in connection with the negotiation of such transaction, and your Personal Information may be transferred as part of such a transaction (subject to compliance with applicable laws).

 

We attempt to notify you about legal demands for your Personal Information when appropriate in our judgment, unless prohibited by law or court order or when the request is an emergency. We may dispute such demands when we believe, in our discretion, that the requests are overbroad, vague or lack proper authority, but we do not promise to challenge every demand.

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7. Privacy Rights.

myPelvicBra will comply with applicable privacy laws. This means that if you and your friend live in different places and use our Site, you and your friend may have different privacy rights under this policy based on your location’s applicable privacy laws. We encourage to review the privacy laws applicable to your location. Some examples of your (jurisdiction-specific) privacy rights may include your right to:

 

  • request additional information about our data collection, use, disclosure, and sales practices in connection with your Personal Information;

 

  • seek certain information regarding our disclosure of Personal Information to third parties for their direct marketing purposes;

 

  • request the specific Personal Information collected about you (often limited to a specific time period, such as the information collected about you in the previous 12 months);

 

  • access any Personal Identifiers we have within thirty (30) days;

 

  • obtain a copy of Personal Information we maintain about you in a portable format; 

 

  • request to correct inaccuracies or incompletion in your Personal Information; 

 

  • object to or request a restriction on certain processing or use of your Personal Information;

 

  • opt out of the sale or sharing of your Personal Information by myPelvicBra to third parties;

 

  • request deletion of your Personal Information (subject to exceptions); and

 

  • not be discriminated against for exercising your privacy rights under your applicable jurisdiction.

 

If you have any questions about the privacy rights you have or how to exercise your privacy rights, please contact us by emailing hello@mypelvicbra.shop. Please note that we do not share our customers’ Personal Information with third parties for their own direct marketing purposes, without customers’ approval.

 

To help protect your privacy and maintain security, we will take steps to verify your identity before granting you access to the information. When you make a request, we may require that you provide information and follow procedures so that we can verify your identity (and the applicable jurisdiction). The verification steps we take may differ depending on your jurisdiction and the request. Where possible, we will attempt to match the information that you provide in your request to information we already have on file to verify your identity. If we are able to verify your request, we will process it. If we cannot verify your request, we may ask you for additional information to help us do so.

 

We will respond to your request within the time period required by applicable law. However, we may not always be able or required to comply with your request, in whole or in part, and we will notify you in that event.

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8. Your Marketing Choices

You may have certain choices when it comes to how we use your data, and we want to provide you with information to make the choices that are right for you.

 

  • Interest-Based Ads and Other Online Advertising. Visit HTTPS://THENAI.ORG/OPT- OUT/BROWSER-OPT-OUT/ or HTTPS://YOURADCHOICES.COM/ to learn more about your options for opting out of interest-based advertising. We do not guarantee that all of the third parties we work with will honor the elections you make using those options. Please also keep in mind that even if you opt-out of receiving ads tailored to your apparent interests, you will continue to see online ads, but the ads that you see therefore may be less relevant to your interests.

 

  • Email and SMS Marketing. You can opt-out of receiving marketing emails or SMS messages from us by sending us an email stating your request to hello@mypelvicbra.shop. If we or one of our service providers acting on our behalf have sent you a promotional email, you may use the “unsubscribe” link or send us a return email asking to be omitted from future email distributions. Please keep in mind that opting out of marketing emails may impact our ability to allow you access to certain offers, benefits and features. Please also note that even if you opt out of receiving certain marketing emails, that opt-out may not apply to other transactional or legal communications that you may continue to receive from us, such as customer service messages, messages about your account or transactions with us, notices about our policies and terms, and emails responding to your communications with us or requests for information that we receive from you.

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9. Links to Other Websites.

The Site may contain links to webpages operated by parties other than myPelvicBra. We do not control such websites and are not responsible for their contents or the privacy policies or other practices of such websites. myPelvicBra strongly recommends that you review the third party’s terms and policies. Our inclusion of links to such websites does not imply any endorsement of the material on such websites or any association with their operators. Our Privacy Policy does not apply to services offered by other companies or individuals, including products or sites that may be displayed to you, or other sites linked from our Sites or our services.

 

If you have any questions about the privacy practices of other websites, you should contact the parties controlling these websites for more information.

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10. How We Protect Personal Information. 

myPelvicBra maintains administrative, technical and physical safeguards designed to protect your Personal Information and other information against accidental, unlawful or unauthorized destruction, loss, alteration, access, disclosure or use.

 

Although we take reasonable steps designed to protect your Personal Information, please be advised that no security system or means of transmitting data over the Internet can be guaranteed to be entirely secure (including without limitation with respect to computer viruses, malicious software and hacker attacks). We cannot and do not guarantee or warrant the security of your Personal Information or any information you disclose or transmit to us. We are not responsible for the acts of those who gain unauthorized access, and we make no warranty, express, implied or otherwise, that we will prevent such access, and we are not responsible for any damages or liabilities relating to any such incidents to the fullest extent permitted by law. Where required under law, we will notify you of any such loss, misuse or alteration of Personal Information that may affect you so that you can take the appropriate actions.

 

For your own privacy protection, we urge you to keep all passwords confidential. We also recommend that you do not include sensitive information such as passwords or payment information in any emails that you send to us. If you become aware of any breach of the terms of this Privacy Policy or of the security of our services, please notify us by email at hello@mypelvicbra.shop. 

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11. Children’s Privacy. 

The Site and our services are not designed or intended to be used by anyone under the age of 18 without adult supervision. If you are under the age of 18 (or a minor in the jurisdiction in which you are accessing our Sites or our services), do not use the Site, make purchases via the Site, use any interactive features of the Site, or post any Personal Information to our Site without adult supervision.

 

If a child has provided us with personal information, a parent or guardian of that child may contact us to have the information deleted from our records. If you believe that we might have any information from a child, please contact us hello@mypelvicbra.shop. 

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12. Cross-Border Transfer of Data. 

If you use our Site or our services outside of the United States, you understand that we may collect, process, and store your Personal Information in the United States and other countries. All online orders will be accepted and fully processed in the United States. All information you provide will be maintained on web servers and internal systems run by Wix.com, a company providing cloud-based web development services for businesses like myPelvicBra. Wix.com utilizes a global, cloud-based server system and may store or transfer data outside the U.S. Any such storage or transfer will comply with safeguards as required by relevant law. By using the Site or our services, you consent to the collection, international transfer, storage, and processing of your data, and you agree that all Personal Information will be used in accordance with this Privacy Policy and to U.S. law.

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13. Data Retention.

As a general rule, we keep your data for only as long as it is needed to complete the purpose for which it was collected or as required by law. We may need to keep your data for longer than our specified retention periods to honor your requests, including to continue keeping you opted out of marketing emails, or to comply with legal or other obligations.

 

14. Privacy Policy Modifications.

Our Privacy Policy may change from time to time. We will not reduce your rights under this Privacy Policy without your explicit consent. If we make changes, we will notify you by revising the date at the top of this Privacy Policy. If we make material changes to our Privacy Policy, we will provide a more prominent notice (such as but not limited to adding a statement to our Site’s homepage for a reasonable period of time or sending you a notification). Nevertheless, you should review this Privacy Policy from time to time to be sure you are aware of the most recent version.

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15. Exercising Privacy Rights

If you choose to exercise your rights, you can email us at hello@mypelvicbra.shop and include “privacy rights” in the subject line. Please note that if you do not include “privacy rights” in the subject line, your email may get buried. 

 

Though we will always try to honor your request, we may be unable to do so.

 

If we receive a request regarding one of your rights under your applicable jurisdiction’s law and cannot reasonably verify that the request is coming from you or your authorized representative, we may not act on the request.

 

We may deny your deletion request if an exception applies: including because retaining the information is necessary for us to complete the transaction for which we collected the Personal Information, provide a good or service that you requested, detect security incidents, protect against malicious, deceptive, fraudulent, or illegal activity, or prosecute those responsible for such activities, exercise free speech, exercise another right provided for by law, comply with the California Electronic Communications Privacy Act, comply with a legal obligation, or make other reasonable internal and lawful uses of that information within the context in which you provided it. 

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16. How to Contact Us.

 

 If you have any questions, comments or concerns about this Privacy Policy, or if you would like to exercise the choices discussed above, please contact us via e-mail at hello@mypelvicbra.shop.

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